How do I issue a refund?

Dealing with refunds can be a part of selling books, and we're here to guide you through it in a friendly and easy-to-understand way.

How to Issue a Refund:

You don't need to stress about refunds! We've made it simple. 

Here's how:

1. Go to BiblioDirect and click on "Orders".
2. Find the order that needs a refund and click "Issue Refund" in the Order Summary section.
   

Specify the Details:

You'll see a form where you can tell us how much you want to refund and why. This message will be passed along to the customer when we confirm the refund has been issued. Add your note and you're done!

What Happens Next:

Once you've completed the form, we'll process the refund within 24 hours. We'll even reach out to the customer on your behalf, and you'll get an email confirmation too. Easy, right?

Need Help?

If you ever have questions or run into any issues while issuing a refund, just drop us an email at [email protected]. We're here to assist you.

Our Guarantee:

We want to make sure both you and the customer are happy, so we have a site-wide customer return and refund guarantee. If there's ever a dispute about a return or refund, our friendly customer support team is always ready to help.

Important Note: This FAQ applies when Biblio has processed the payment using PayPal or a customer's credit card. If you've received payment directly, you'll handle the refund directly as well.

We hope this explanation makes issuing refunds a breeze for you. If you have any more questions, feel free to reach out to [email protected]