How to Cancel an Order

Modified on Wed, 20 Sep, 2023 at 3:50 PM

You Have A Few Ways to Cancel Your Order

If you've realized you no longer need your book, you can always request to cancel the order. If the seller has already processed your order and it can't be cancelled, we'll be happy to help with the return process.

Cancel Your Order Through Us

If the order has already been marked as shipped by the bookseller, the option to request cancellation will no longer appear.

If you did not place the order while logged into a customer account or the cancellation window has passed, you can still try to request a cancellation by contacting Biblio and/or the bookseller directly.

Cancel Your Order

Cancel Through Your Customer Account

If you need to cancel an order you just placed, you can do so right through your customer account.

Just log in and Click on "View my orders".

Choose the order that you wish to cancel and click on "More details."  On the order details page below the shipping and billing address information, you will see "Status: Shipment pending confirmation and processing by the bookseller. Request cancellation of this shipment".  Click that link to request cancellation. A cancellation request will be sent to the bookseller and they will confirm whether or not the order has been shipped.

These automated tools for requesting an order cancellation are only available for three hours after your order was placed. It only appears if you placed your order while logged into a registered account.  

If the bookseller confirms that it may be canceled, you will receive an email confirmation and your payment will be voided.  If your payment included more than one order placed at the same time with more than one bookseller, then the total charge will be adjusted rather than voided.

Contact the Bookseller and Request Cancellation

To contact the bookseller directly, use the "Contact bookseller" link that you will find in your order history, next to "More details" or the contact information in your order confirmation email.

If the order has shipped, we will ask the bookseller to provide you with return instructions.

Once your order is cancelled, your payment will be voided.

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