Managing your BIBLIO orders

On your BiblioDirect Seller Tools main page there is a quick link to any new orders. Under Account Overview you'll see Open Orders. Click on the number at the end of the row to quickly view any orders that are not yet processed.

To view and manage your whole order history, log in to your BiblioDirect Seller Tools and click on the Orders tab at the top of the page. Orders are the first item in the drop-down list. Click there to see the history of all your Biblio orders. By default, the list will be sorted with the most recent orders first. If you don't see the order you need on that list, you can search by order number. You can enter the full order number or just a portion. For example:

1005-8000000-3000000

Using the Search by Order # box you can enter just the 8000000 portions, the 3000000 portions, or the full number, 1005-8000000-3000000.

Use the Show orders sorting options to view a group of orders by order status and to see a list of orders marked Shipped but which do not yet have tracking added.

Click on the Order Date or Price column heading to sort the list by date ascending/descending, or price ascending/descending.

List View Tools

The order list view has quick links at the end of the row under Actions. Click those links to view the details, print a packing slip, and add a tracking number. If it's a NEW order, you'll also see the option to Mark Shipped and Include a note in the tracking email (we automatically email the customer when you add tracking).

Detailed view Tools

Click Details or click on the order number itself to see the full details and additional tools. On the right side of the page is the Order Summary. In that list, you'll see options to Reject as unavailable or out of stock, Adjust the charges, and Request cancelation.

If the order is marked Shipped, you'll see the option to Refund.

Main seller menu (Dashboard) links to Latest Orders

There is a link in your new seller dashboard, under At a glance, to move directly to your Latest Orders. That's a shortlist of your most recent sales. Clicking on any order will take you directly to the order details page.

Inventory Search Box

The inventory number search box at the top of your bookseller menu can also be used to go to a specific order. Enter just the 7000000 portions, the 3000000 portions, or the full number, 1005-7000000-3000000 (just like the Search by Order # box mentioned above)

For more details about all the options you'll see in the order details, and tips on processing orders, click here.

As always, drop us an email at [email protected] if you have any questions or feedback about the updated order management tools. We'll be happy to help!